The presidential memorandum on record keeping could have a big impact on the Veteran Administration with its Byzantine records keeping approach. When a Veteran submits a claim, a claim file (c-file) is opened which is paper document.
The Major asked for a copy of his c-file more than two years ago. he finally got a copy from --of all places--the Board of Veterans Appeals. It was four volumes and arrived in four 1x1x1 foot boxes.
The VA has tried to automate, but the last big effort at Bay Pines, FL was a big flop. The computer mainframes and local area network didn't work. However,The Major has noticed scanners through out the VA in his last couple of visits.
Even submitting a claim or supporting evidence can be difficult. Most claims had to be mailed in or hand carried to the Veterans Center in the VA regional office. Claims can now be submitted online. However supporting evidence must either be mailed to the VA or had carried to the Veterans Center.
The VA does not provide email addresses or fax numbers.
Right now the Va has at least five different databases that VA workers must access to provide information on claims.
These databases need to integrated into a single database.
You can be certain government bureaucrats will be eager to comply after they get more funds for the automation.
From the WH Blog:
Federal records are crucial to documenting the history of our national experience –the problems, the triumphs, and the challenges.
Records provide a prism through which future generations will view, understand, and learn from the actions of the current generation. A sensible system of records management is the backbone of open government.
For many decades, the framework for records management has been based on an approach developed in the middle of the twentieth century, involving paper and filing cabinets. Things are of course very different today. In the digital age, when many records are made and maintained in electronic form, we have extraordinary opportunities to improve records management. . .
